Terms and Conditions of the Rental / Accommodation Agreement for Holiday Homes

Dear Guests,

Ostseecamping Familie Heide oHG, Strandweg 31, 24369 Klein Waabs (hereinafter referred to as the Agent), acts as the booking office for holiday accommodations according to the available offers.
The contractual relationship is established directly between the accommodation provider, Paul Heide Grundstücksgesellschaft mbH & Co. KG (hereinafter referred to as the Landlord), and the tenant (hereinafter referred to as the Guest).

The following conditions apply between the Landlord and the Guest upon the conclusion of an accommodation contract:

I. Conclusion of the Accommodation Contract and the Role of Ostseecamping Familie Heide oHG
I.1. By making a booking – whether in person, in writing, by telephone, fax or e-mail – the Guest submits a binding offer to the Landlord, represented by Ostseecamping Familie Heide oHG as the Agent, to conclude an accommodation contract.
I.2. The accommodation contract between the Guest and the Landlord is established once the booking confirmation has been issued by the Agent acting on behalf of the Landlord.
I.3. The booking is made by the Guest also on behalf of all persons included in the booking, for whom the booking Guest assumes full responsibility as for their own obligations.
For insurance reasons, all accompanying persons must be stated by name and date of birth at the time of booking.
I.4. The contract becomes binding for the Landlord only once it has been confirmed in writing or electronically. Verbal information, side agreements, or other assurances of any kind are non-binding and only become part of the contract once confirmed in writing or electronically.
I.5. Ostseecamping Familie Heide oHG acts solely as an intermediary for the booked accommodation service and is not a contracting party to the rental agreement.

II. Reservations
II.1. Non-binding reservations, which entitle the Guest to withdraw free of charge, are only possible if expressly agreed with the Agent as the representative of the Landlord.
If no such agreement is made, a booking according to Sections I.1 and I.2 constitutes a legally binding contract for both the Landlord and the Guest.
II.2. If a non-binding reservation is agreed upon, the Guest must inform the Agent by the agreed deadline if the reservation is to be converted into a binding booking.
If no such notice is given, the reservation automatically expires without further notification from the Agent. If the notice is given, Section I.2 applies accordingly.
II.3. Any amendments to the contract, side agreements, or legally relevant declarations must be made in writing to be valid.

III. Prices / Services
III.1. The prices stated in the reservation (Section II) or the accommodation contract (Section I) are final prices, including all mandatory additional costs (such as final cleaning), unless otherwise stated.
The prices apply per holiday home or accommodation unit.
III.2. The services owed by the Landlord are defined exclusively by the booking confirmation in conjunction with the valid price list.
Should the statutory VAT rate change, the rental price shall be adjusted accordingly.

IV. Payment
IV.1. The Agent, acting as the authorised collection agent of the Landlord, may request a deposit after the booking confirmation has been issued.
IV.2. Payment terms: A deposit of €300 is due within one week of receiving the booking confirmation. The remaining balance must be paid no later than six weeks before the start of the rental period.
IV.3. All payment deadlines are printed on the booking confirmation.
Guests are kindly asked to observe these deadlines punctually, as non-compliance may jeopardise the booking. If payment is delayed by more than seven days, the Agent is entitled to terminate the contract immediately without further notice.
In such cases, the Guest is responsible for the costs specified under Sections VIII.1 and VIII.2.

V. Security Deposit
The Agent requires, on behalf of the Landlord, a security deposit as a condition for handing over the holiday accommodation. The deposit serves to secure the Landlord’s interests in the event of damage to the rental property or inadequate cleaning. Each Guest must provide a security deposit of €200 in the form of a direct debit authorisation upon arrival. The keys to the rental unit will only be handed over once this authorisation has been received. If, at the end of the stay, damage is found, the corresponding amount plus a €30 administrative fee will automatically be debited from the Guest’s account. If the total amount of damage exceeds €200, the remaining balance will be invoiced separately to the Guest. If no damage has occurred, the direct debit authorisation will be destroyed within three weeks after departure.

VI. Arrival and Departure
Arrival: Check-in is possible from 4:30 p.m. Keys for the holiday home will be issued from 4:30 p.m. at the reception of Ostseecamping Familie Heide.
Departure:Upon departure, the Guest must return the accommodation clean and in good condition.
This includes: Vacuuming or sweeping the floors, Cleaning dishes, pots, cutlery, etc., Emptying the refrigerator, Disposing of all waste and recyclables (such as glass and plastics), If the accommodation is not left “broom clean”, a €30 cleaning fee will be charged. Keys must be returned to reception no later than 9:30 a.m. on the day of departure. Departures after 9:30 a.m. will incur a charge of €50 per started hour.

VII. Dogs / Pets
Bringing and keeping pets is only permitted with prior written approval from the Agent and upon payment of the corresponding fee. The Agent reserves the right to revoke this approval at any time if other guests feel disturbed. “Dangerous dogs” are not permitted. According to the Dog Control Act (HundeG) of the State of Schleswig-Holstein, all dogs must: Have an electronic microchip identification that complies with ISO standards 11784/11785, and Be covered by liability insurance.
These requirements apply to all dogs brought onto the holiday premises, regardless of their country of origin. For each dog, the following must be provided: Proof of microchip identification and insurance, The European Pet Passport. A copy of these documents must be submitted to the reception or sent electronically or by post before arrival. Dogs must never be left unattended in the rented property. For bookings including dogs, an additional cleaning fee of €40 will be charged.
A leash requirement applies throughout the entire site.

VIII. Cancellations and Rebookings
VIII.1. In the event of cancellation, the Landlord retains the right to full payment of the agreed rental price. However, the Landlord must deduct any savings in expenses or income from re-letting of the accommodation.
VIII.2. Depending on the date the cancellation notice is received, the following charges apply (as a percentage of the total rental price): Up to 75 days before arrival: 25% of the rental price, Up to 45 days before arrival: 50% of the rental price, Up to 30 days before arrival: 75% of the rental price, Thereafter and in the case of no-show: 100% of the rental price
VIII.3. Cancellations must, for organisational reasons, be addressed to the Agent (not the Landlord) and should always be made in writing.
VIII.4. Contract changes are generally possible with the Landlord’s consent.
For rebookings (only possible within the same calendar year) or changes to the rental contract, a rebooking fee of €50 will be charged.
VIII.5. Extraordinary Termination and Withdrawal: In the event of serious violations of the house rules, the Agent is entitled to terminate the agreement immediately, and the Guest must vacate the premises without delay. The Guest has no right to any refund of the rental price. The Agent may also terminate the contract for just cause, for example if: Force majeure or other circumstances beyond the Landlord’s control make fulfilment of the contract impossible, The booking was made under misleading or false information about essential facts, such as the identity of the Guest, The Landlord has reason to believe that the stay may disrupt operations, safety, or the public reputation of the Landlord.
VIII.6. It is strongly recommended that Guests take out travel cancellation and interruption insurance.

IX. Liability of the Landlord and of Ostseecamping Familie Heide oHG
IX.1. The Landlord’s contractual liability for damages not related to injury to life, body, or health
(including damages resulting from breaches of pre-contractual, secondary, or post-contractual obligations) is limited to three times the total rental price,
IX.1.1. unless the damage was caused by the Landlord intentionally or through gross negligence, or
IX.1.2. if the Landlord is liable for the Guest’s damage solely due to the fault of a vicarious agent.
IX.2. The Landlord is not liable for service disruptions related to services provided by third parties
that are expressly identified as external services (e.g. leisure activities organised by the Agent).
IX.3. The Agent is only liable for its own errors or those of its assistants in connection with the mediation process. For the execution of the booked service and for any defects therein, only the Landlord bears responsibility.
IX.4. The Landlord and the Agent are not liable for disruptions or restrictions before or during the stay caused by force majeure.
IX.5. The Guest is liable for any damage caused by themselves, accompanying persons, or visitors
to or within the Landlord’s property.
The Landlord is not responsible for any incidents within the Guest’s own area of responsibility
or caused by their accompanying persons.
IX.6. Valuables must be kept in the safe provided in the holiday home. In case of burglary into a locked holiday home and forced opening of the safe, the Guest’s household or travel insurance shall apply. Any burglary must be reported immediately to the police and to the Landlord.

X. Complaints
The Guest is obliged to inform the Landlord, represented by the Agent, of any defects in the rental property immediately, but no later than within 24 hours after arrival. If no complaint is received within this period, the rental property is considered free of defects. Claims for non-performance, rent reduction, or compensation are then excluded and cannot be asserted later.

XI. E-Bikes and E-Scooters
For safety reasons, the charging of e-bikes, e-scooters, or other electric vehicles inside the buildings is strictly prohibited.
Please use only the designated outdoor charging stations provided for this purpose.

XII. House Rules The house rules must be observed. A copy of the rules is available in each holiday home and forms an integral part of the general guest accommodation conditions. Failure to comply with the house rules gives the Landlord the right to exercise their property rights and to terminate the rental agreement with immediate effect.

XIII. Data Protection By confirming the booking and entering the holiday home premises, the Guest agrees that their personal data, collected for customer service purposes, may be stored and processed electronically by the Landlord or by authorised third-party software providers
in accordance with the General Data Protection Regulation (GDPR). The data will be used solely for: Fulfilling the accommodation contract, and Guest communication and support. The Guest acknowledges the Landlord’s and Agent’s Privacy Policy, which provides detailed information and is available at: 👉 www.ostseeurlaub-waabs.de/ostsee-ferienhaeuser-de/datenschutz
If any errors or concerns arise, Guests may contact: info@ostseeurlaub-waabs.de. The Guest further acknowledges that certain parts of the premises are monitored by video to prevent vandalism, and that recordings may be temporarily stored for evaluation. The Landlord is authorised to take photographic images, including aerial photos, for marketing purposes. If persons or property belonging to the Guest appear in such images without being the main focus, the Guest consents to their use.

XIV. Miscellaneous Provisions Guests are obliged to handle the property and its contents with care
and to use it only with the number of persons agreed in the contract.

Reservation of errors: The Landlord reserves the right to correct mistakes, such as printing or calculation errors. Place of Jurisdiction: The place of jurisdiction for all parties shall be Eckernförde (Germany). This applies to: Ostseecamping Familie Heide oHG, Paul Heide Grundstücksgesellschaft mbH & Co. KG, Guests and tenants, Persons who do not have a general place of jurisdiction within Germany, Persons who, after conclusion of the contract, move their residence or habitual abode abroad, and persons whose residence or habitual abode is unknown at the time legal proceedings are initiated. This also applies to defendants in legal proceedings.

Validity Effective from 1 November 2025

Ostseecamping Familie Heide oHG
Paul Heide Grundstücksgesellschaft mbH & Co. KG

This is a translation using AI to facilitate understanding. The German version is authoritative.