All visitors of the "Ostseecampingplatz Familie Heide" are welcome! Considerate behaviour, mutual comradely tolerance and compliance with the necessary instructions of the campsite management are assumed as a basic condition for camping life, in the interest of all those seeking recreation!
1. rest on the campsite
Daily night rest from 10 p.m. to 7 a.m. and midday rest from 1 p.m. to 3 p.m. must be observed. Any activity causing noise must be stopped during this time. Parents are responsible for ensuring that young people and children also respect the midday rest period. The use of entertainment electronics equipment must be carried out in such a way that it does not cause a nuisance to non-participants. The entrance and exit barriers will be closed during this time. Please call if an emergency requires it so that we can open the barrier for you.
The distance from the own object (caravan/aperture tent) to the next object should be a minimum of 3 metres or to mobile homes a minimum distance of 5 metres. The distance to the road should be at least 2 metres. All vehicles and trailers must be constructed and positioned in such a way that they can be pulled off the site on their own wheels at any time and caravans can be immediately registered for public traffic. The tenant is responsible and liable for the observance of the distances & mobility. The stakes, supports, iron bars, pegs, etc. may be driven into the ground up to a maximum of 30 cm and may not be provided with a foundation. It is prohibited to firmly connect caravans and awnings, this also includes protective roofs over everything that cannot be separated. The extension of awnings by means of additional shuttering/stand construction made of wood, metal or other materials is not permitted. Each tenant must ensure that the lawn is always kept short and that the property is clean. The water tap (drinking water) at the pitch is only intended for the withdrawal of water for use. The following uses are not permitted: lawn sprinkling, car washing, caravan washing, etc. If there is a 2nd caravan on the pitch, all prescribed distances must be observed. Our staff is entitled to enter and inspect your pitch at any time. Concrete slabs may only be laid if they are level with the grown ground. Laid slabs must be removed again when the pitch is abandoned. The area laid must not exceed 15 m2 .
4. waste water
The discharge of waste water into the ground or into drainage shafts is strictly prohibited. For this purpose, please use the waste water drains located on the boundaries of the pitches. Rainwater must not be fed into the waste water pipes. The landlord is not liable for damage caused by blockage of the "waste water" pipe network.
5. safety Electricity
Electricity may only be connected with the permission of the landlord. The point of transfer of risk between the Landlord's electrical system and the Tenant's electrical system is the plug connection at the distribution box. Acceptance is only permitted for legally approved equipment and operation must be carried out with the utmost care. In the event of repeated malfunctions of the tenant's installation, the landlord may disconnect the power supply or to remedy the defects. Any faults occurring in the lessor's electrical system shall be remedied as soon as possible within working hours. Claims for recourse cannot be derived from the interruption of the power supply. Unauthorised use will be reported to the police.
6. gas safety
A gas test must be carried out on gas systems in the caravan/motor home every 2 years. This also applies to appliances that are connected externally. Only up to 2 gas bottles per pitch are allowed. Gas bottles up to 11 kg and max. 2 litres of flammable liquid may be stored per pitch.
7. open fire
Open fires cannot be permitted under any circumstances for safety reasons. Only charcoal barbecues are permitted. Fire accelerants, such as spirit, are prohibited. Barbecue ashes may only be poured into the designated container.
8. fire extinguisher
Every tenant is obliged to have a fire extinguisher ready for use and tested by the TÜV.
The use of electricity, water, and hot water should be sensible so that energy costs are not driven up! A waste of precious energy is forbidden in the interest of all guests!
For dog owners: Dogs are only to be kept on a leash! This applies to the entire camping area. It is not permitted to take dogs onto the beach. There is a special designated dog beach for this purpose, in beach area C, which is also marked as such. Several "dog toilet" stations have been set up on the grounds for the dogs' emergency toilet business, where you can obtain and dispose bags for dog excrement. Dog excrement on the grounds must be removed immediately. Dogs are only allowed to shower in the dog shower in the entrance area. Every dog owner undertakes to comply with these rules.
We expressly draw your attention to the fact that infringements will be punished with a fine of 50,- € at the first warning. Any further infringement will result in immediate expulsion and/or will be reported to the police in accordance with the state dog regulations.
11. sanitary facilities
The sanitary facilities and water points are to be treated with care. Children under 6 years of age should only be in the sanitary area when accompanied by an adult. Hot water is to be used only in the sanitary areas. No hot water may be brought to the pitches. Wilful or avoidable damage and destruction to the facilities, outdoor areas, plantings or inventory will be charged to the perpetrator.
12. lawn mowing / hedge trimming
Lawn mowing is only permitted between 10:00 and 12:00 and between 16:00 and 18:00. Hedges may be trimmed from 15 June onwards, taking care not to disturb breeding birds. Lawn and hedge cuttings may not be stored on the pitch. This is to be handed in separately at the recycling centre. (see opening hours)
13 Order and cleanliness
All users of the campsite have to take care of order and cleanliness on their site and its surroundings. In the case of unkempt pitches, the site management may, 14 days after a written request, have the pitch maintained - and if necessary the caravan cleaned - at the expense of the tenant.
Due to the current legal situation, smoking is not permitted in the gastronomic establishments (enclosed rooms). Smoking is prohibited in all rented accommodation, recreational facilities and sanitary areas. The filters of the cigarettes belong in the residual waste.
15. jet skis & boats
Both are charged with the Boats fee. The use of water ski jets, on the Baltic Sea, is only permitted during the hours of 10:00 to 13:00 and 15:00 to 18:00. The mooring buoys of tenants may only be set in the marked area, at the slipway. (This is permitted from 10.06. onwards. The mooring buoys must be removed by 31.08. of each year). Boats on the pitch must keep the prescribed 3 metre distance.
Personal property, of any kind, must be secured in such a way as to prevent theft.
17. exercise and ball games
Ball games are not allowed on the campsite or between the tents and caravans. The sports fields and the multi-purpose field on the event meadow are available for this purpose. (Excluded in the time from 13:00 - 15:00 and from 20:00 - 8:00).
The children's playgrounds are only for children up to the age of 12. Quiet times must also be observed here. The use of the playgrounds is at your own risk, despite all care on our part.
19 Visitors, Day Guests & Unregistered Persons
Only registered persons are allowed to enter the campsite grounds.
Day guests must purchase a day ticket at the reception. The prices for parking and visitor fees can be found in the price list displayed at the reception & tourist information.
Visitors without a day ticket will be charged double the daily fee.
Paths form fire lanes on the campsite. Every tenant is obliged to keep a distance of 2 metres from the road. You are only allowed to stop on the path for a short time for loading and unloading (no parking), in principle you have to park your car on your own plot.
21. parking spaces
The parking lot in front of the barrier is chargeable for all guests, except during the winter season from 28 October to 31 March. The fee is paid at the parking meter. There is a holding loop in the parking lot for arriving and departing caravan teams, which is not paved. Parking is not permitted in this area. Contravening tenants will receive a €15 ticket and will be issued with a parking claw. Parking on non-rented parking spaces is not permitted.
22. care of the flora and fauna
The preservation, care and protection of the flora and fauna is a natural duty of every camping enthusiast. Unauthorised alteration of the trees, damage to the trees by nails, screws, hooks and the like, as well as improper pruning are prohibited. Only native plants are allowed on the site. (Plants such as thuja & cherry laurel are prohibited) It is strictly forbidden to walk, climb or play in any of the crop fields and the cliff. Likewise, it is not permitted to take stones from the beach. The coastal area is located in the landscape conservation area and violations must be reported immediately according to the state conservation law.
According to the waste management company of the district of Rendsburg - Eckernförde, there is an obligation to separate waste. It should be separated as follows: Paper, composites, organic waste, residual waste, glass, nappies. Further information has been handed out to you on arrival. The rubbish collection point is located in the entrance area, in the parking lot on the left and disposal is possible during the specified opening hours. As it is compulsory to separate rubbish, the supervisor is instructed to check the rubbish and, if necessary, is also entitled to refuse to accept it or to charge a fee. (Bulky, special & electric waste will not be accepted).
The depositing of rubbish on the campsite, own pitch, cliff, beach, grain fields, parking lot or in front of the rubbish area is not permitted and is considered as environmental pollution and will be punished with a fee of 50,- € and a report.
24. filming and photographing on the campsite grounds and on the beach.
Cameras are installed on the campsite grounds and on the beach for surveillance purposes. Each tenant agrees that the pictures may be stored and used for clarification in case of administrative offences or criminal offences.
The landlord is entitled to take photographic records, including aerial photographs, for marketing purposes. Furthermore, recordings of the events (animation & entertainment) are made for marketing purposes, which could be used in print and social media, as well as on the homepage of the lessor. Insofar as persons or the property of the tenant/visitor are recognisable on the recordings, which are not in the foreground here, the tenant undertakes to agree to the use of the recordings.
The use of drones by tenants/visitors must be agreed in advance with the site management.
25 WiFi (hotspots)
The provision is free of charge up to 2 MBit/s, voluntary and is not part of the contractually agreed service. The transmission speed may be subject to fluctuations and disruptions. As a rule, surfing the internet and sending and receiving e-mails is made possible at various locations. Ostseecampingplatz Familie Heide reserves the right to change, limit or discontinue hotspots without prior notice. There is no claim to a specific local coverage of the hotspots. Please note that WiFi does not always make its way through caravan or tent walls. Moisture, bushes and trees provide additional "shielding".
26. emergency & security service
The emergency service can be reached at:
Night watchman: 015154791576
Emergency call: 110 (fire brigade) - 112 (ambulance)
Medical on-call service: 116117
Vogelsang-Grünholz police station: 04352-2310
No liability can be accepted for personal injury or damage to property.
The supervisory and reception staff are responsible for maintaining safety, peace and order, and for observing the campsite regulations. Please follow the instructions of the staff without reservation. Anyone who disobeys them is trespassing and must expect to be expelled from the campsite or charged with a criminal offence.
There is no claim for damages due to force majeure, especially fire, storm or unforeseen circumstances. Other claims for damages against the landlord are excluded, unless he or his employees can be accused of intentional or grossly negligent behaviour.
The guest shall be liable for any damage caused by him and his fellow occupants as well as for any damage caused by any facilities, installations, and equipment. The conclusion of a partial cover insurance is recommended. The place of jurisdiction for tenant and landlord is Eckernförde.
28 Data protection
Attention is hereby drawn to the data protection regulations of our establishment,
which is displayed at the reception and will be handed out on request.
29. damage due to force majeure / extreme weather conditions
We hereby draw your attention to the fact that increasingly extreme weather events, such as drought, heavy rain, thunderstorms, storms and snow, can cause damage which directly or indirectly affects you as a tenant. This also applies to fire. In this case, please refer to our publicly displayed emergency and evacuation plans, which should be followed calmly and prudently in case of emergency.
As the campsite, as landlord, is not responsible for these natural events/damage, no travel or rental defects can be derived from this.
The above campsite regulations and the rules of conduct and hygiene for the Corona Pandemic must be followed. We have posted these for our tenants at the reception and published them on our homepage www.waabs.de.
In the event of non-compliance or infringement, the owner may, on the basis of his domiciliary rights, issue an expulsion order, in serious cases without notice. The owner is entitled to refuse the admission of persons or to expel them from the site if this appears necessary to maintain safety, peace and order on the site and in the interest of the other guests or if the guest insults staff or other guests during his stay, disturbs the peace of the other guests, expresses or behaves in a xenophobic or discriminatory manner or wilfully damages or destroys the inventory of the campsite or the rented accommodation. In case of expulsion from the campsite, the owner is entitled to the full rent. In case of any violation of the campsite rules, a penalty of 50,- € will be charged.
Caravans older than 20 years cannot be sold with a pitch. Therefore, a transfer is not possible for these objects. These pitches must be vacated at the end of the lease.
It is forbidden to hoist flags on the campsite which have a political extremist or national socialist reference, are confusingly similar or on which corresponding symbols can be seen.
Every tenant is obliged to follow and implement the official regulations of the state ordinance for camping and weekend sites in Schleswig-Holstein (notice at reception) and these campsite regulations.
We wish all tenants a nice and pleasant holiday, lots of sun and good rest.
Helga and Karsten P. Heide GbR
Terms and conditions of the rental/accommodation contract
these are the terms and conditions of the rental/accommodation contract with the Ostseecamping Fam. Heide, company Helga & K.P. Heide GbR, Strandweg 31 in 24369 Klein Waabs (hereinafter referred to as the landlord).
I. Conclusion of the accommodation contract
I.1 With the booking, which can be made in person, in writing, by telephone, fax or e-mail, the Guest offers the Lessor the binding conclusion of an accommodation contract.
I.2 The accommodation contract between the guest and the landlord shall be concluded with the booking confirmation.
I.3 The booking is made by the booking guest, also for all persons listed in the booking, for whose contractual obligations the booking guest is liable as for his own obligations.
I.4 The contract only becomes binding for the landlord when it is confirmed in writing or electronically. Telephone information, subsidiary agreements and other assurances of any kind whatsoever are non-binding and only form part of the contract if they are confirmed by us in the aforementioned written form.
II.1 Non-binding reservations, which entitle the guest to withdraw free of charge, are only possible with an express agreement to this effect with the landlord. If such an agreement has not been made, the booking in accordance with Clauses I.1 and I.2 shall in principle lead to a legally binding contract between the Owner and the Guest.
II.2 If a non-binding reservation has been agreed, the guest must inform the lessor by the agreed date whether the reservation is to be treated as a binding booking. If this is not done, the reservation shall lapse without any further obligation to notify on the part of the Lessor.
II.3 Amendments to the contract, such as subsidiary agreements and additions to the contract, as well as all legally relevant declarations, must be made in writing.
II.4 For insurance reasons, all accompanying persons must be named and given their date of birth when booking.
III. Prices/ Services
III.1 The valid price list is part of the rental/accommodation contract.
III.2. The prices stated in the reservation (II.) or the accommodation contract (I.) are final prices and include all obligatory additional costs for the rental objects/mobile homes, unless otherwise stated.
They apply per rental object.
III.4 Please refer to our price list for the amount of the rent and ancillary services. We will confirm them in writing. It is deemed to be firmly agreed. Changes in the actual length of stay do not reduce it. If discounts are claimed, only the highest discount rate applies. Any further granting of discounts is excluded.
III.3 The services owed to the landlord result exclusively from the content of the booking confirmation in conjunction with the valid price list. Should the statutory VAT change, this shall be adjusted accordingly in the rental price.
IV.1 The landlord can demand a deposit according to the booking confirmation.
IV.2. camping: 100,- € deposit immediately after receipt of the confirmation. The balance is due 6 weeks before the start of the rental period.
IV.3. rental properties/mobile homes: 30% deposit immediately after receipt of confirmation. The balance is due 6 weeks before the start of the rental period.
IV.4 All payment dates are printed on the confirmation. We ask for punctual compliance, otherwise your booking will be at risk. If the payment dates are exceeded by more than 7 days, the landlord has an extraordinary right of termination without special prior notice. The guest has to bear the costs according to III.4.
The landlord makes the transfer of the holiday object dependent on a deposit. The deposit serves, among other things, to secure the interests of the landlord of the holiday home in the event of possible damage to the rented property or missing or inadequate cleaning. Every guest has to pay a deposit of € 200,- in the form of a direct debit mandate. Only when this direct debit authorisation has been received will the keys to the rented accommodation be issued. Should it transpire at the end of the stay that damage has occurred, then the amount in question plus a processing fee of € 20,- will be automatically debited from the guest's account. Should the value of the aforementioned deductions exceed € 200, the remaining amount will be charged to the tenant. Should no damage have occurred, the direct debit authorisation will be destroyed within three weeks after departure.
VI Arrival and departure
Camping: Arrival starts at 03:00p.m. Departure must take place by 12:00 noon.
Rental object/mobile home: Arrival is possible from 4:30 pm. The keys of the rental object will be handed out at the reception of the Ostseecampingplatz Heide from 04:30 p.m. onwards. On departure, please note the following: The object is to be handed over by you tidy and cleaned. This includes: vacuuming/sweeping the floor, cleaning the dishes, cooking pots, cutlery, etc., emptying the fridge, disposing of rubbish, and recyclables such as glass waste and plastic. If the property is not handed over properly, the final cleaning will be charged according to the current price list. The keys are handed over at the reception of the Ostseecampingplatz Familie Heide (see house rules) and must be handed over by 9:00 a.m. on the day of departure at the latest.
Early Bird Discount: For departures in the high season, tenants will be given the amount of 10,- € after handing over the key of the rental object on the day of departure before 8:00 am.
For departures after 9:00 a.m. on the day of departure, € 50 will be charged for each hour or part thereof. There will be no refund in the event of early departure.
VI.1. no-show/late arrival
In the event of arrival after 9:00 p.m., notification (email@example.com) is required. Refunds of payments already made are excluded. Otherwise, the pitch/mobile home will be allocated to someone else from 02:00 p.m. on the following day. Refunds of payments already made are excluded.
Mobile homes which are not occupied due to non-arrivals can be allocated to other parties by the site management without deduction. Refunds of payments already made are excluded.
The bringing and keeping of pets is only permitted with the prior written consent of the agent and the payment of the corresponding fee. The agent reserves the right to withdraw the permission at any time if other guests feel inconvenienced by this. "Dangerous dogs" are not permitted. In accordance with the Law on the Keeping of Dogs (HundeG) of the State of Schleswig-Holstein, all dogs are now subject to compulsory electronic identification with a microchip under the skin that complies with ISO standards 11784/11785, as well as compulsory dog liability insurance: this applies to all dogs on the campsite premises, regardless of origin. Proof of this must be provided for each dog, the European pet passport must be carried and a copy must be deposited at reception or sent in advance electronically or by post with the registration. Dogs must never be left unattended in the rented accommodation. For bookings of rental properties/mobile homes with dogs, we charge a cleaning fee of 30,- €. Dogs must be kept on a leash throughout the entire campsite.
VIII Cancellation and rebooking
VIII.1 In the event of withdrawal, the Lessor's claim to payment of the agreed tour price shall remain unaffected. The Lessor shall take into account any other use of the accommodation and any expenses saved.
VIII.2 Depending on the date of receipt of a cancellation notice, the following rates shall be charged (in each case as a percentage of the tour price): up to the 75th day before departure - 25% of the tour price, up to the 45th day before departure - 40% of the tour price up to the 30th day before departure - 50% of the tour price, up to the 3rd day before departure - 80% of the tour price and thereafter or in the event of no-show - 100% of the tour price.
VIII.3 Cancellation of the booking must be addressed to the lessor and should in any case be made in writing.
VIII.4 Changes to the contract are possible in principle if the lessor agrees to them. In the case of changes (in the same calendar year) or amendments to the rental contract, a rebooking fee of 30, - Euro will be charged.
VIII.5 Extraordinary withdrawal and termination:
In the event of gross violations of the house rules, Helga & K.P. Heide GbR, as landlords, are entitled to extraordinary termination and the guest is obliged to leave the facility immediately. In this case, the guest has no right to a proportional reimbursement of the costs of the stay. Force majeure or other circumstances for which the landlord is not responsible make it impossible to fulfil the contract; -bookings are culpably made with misleading or false information about facts essential to the contract, e.g. about the person of the customer. the Lessor has reasonable grounds to assume that the use of the accommodation service may jeopardise the smooth running of the business, the safety or the public reputation of the Lessor, without this being attributable to the Lessor's sphere of control or organisation.
VIII.6 It is recommended to take out travel cancellation and interruption insurance.
IX.1 The guest undertakes to treat the inventory or rental object and the stand location with care. He is also obliged to compensate the lessor for any damage caused by him. In this case, the additional claim is due immediately.
IX.2 The lessor is not liable for damage to property or losses incurred by the guest, his fellow travellers or visitors, unless the lessor or his vicarious agents have acted with intent or gross negligence. In particular, this does not apply to damage caused by flora, fauna or weather conditions.
In the event of burglary in a caravan, rented property/mobile home (locked), the guest's household contents insurance or luggage insurance shall be liable. A break-in must be reported to the police and the landlord as soon as it is discovered.
IX.4.The guest is also liable for his fellow travellers.
IX.5.The contractual liability of the landlord for damages which are not bodily injuries (including damages due to violation of pre-, secondary- and post-contractual obligations) is limited to three times the price of the stay.
IX.6 The lessor shall not be liable in the event of impairment prior to the commencement of the holiday or during the holiday or of the rented property due to force majeure.
IX.7.The lessor is not liable for incidents for which the guest himself is responsible and/or for which the persons accompanying the guest are responsible.
The guest is obliged to inform the landlord immediately (within 24 hours after arrival) of any defects in the rented property/mobile home. If no response is received within the set period, the rented property is deemed to be free of defects. Claims for non-fulfilment of contractual services (in particular claims for a reduction in rent) are then no longer admissible.
XI. WiFi (Hotspots)
The provision is free of charge, voluntary and is not part of the contractually agreed service. The transmission speed may be subject to fluctuations and disruptions. As a rule, internet surfing and the sending and receiving of e-mails are made possible at various locations.
XII. Site Rules
The house rules and the rules of conduct and hygiene for the Corona Pandemic must be followed. We have posted these for our guests at the reception desk and published them on our homepage www.waabs.de. These are part of the general terms and conditions of accommodation. In case of non-observance of the house rules, the landlord is free to make use of his domiciliary rights and to withdraw from the rental contract with immediate effect. During the quiet hours from 10 p.m. to 7 a.m. and from 1 p.m. to 3 p.m., the barrier is closed and all vehicle traffic on the campsite grounds is prohibited. During the quiet hours absolute silence is required, radio, television, loud games, music and festivities in the tents and caravans are to be kept in such a way that they do not disturb the neighbours. Noise and music on the entire site is forbidden during quiet times. Driving on the site is only permitted with the registered vehicle at walking speed. The road traffic regulations apply to the entire site. We reserve the right to prescribe a fixed set-up order for camping, living and other units in order to be able to guarantee compliance with the legally prescribed minimum fire protection distance of 3 metres. In addition, the official regulations for camping and weekend sites in Schleswig-Holstein apply, which are displayed at the reception or can be viewed there. Planting of thuja and cherry laurel is prohibited. Open fires cannot be permitted under any circumstances for safety reasons. Only charcoal barbecues are permitted. Fire accelerants, such as spirit, are prohibited. Barbecue ashes may only be poured into the containers provided. Movement and ball games may not be played on the site or between the tents and caravans. A sports field is provided for this purpose. Electricity is only supplied to tenants who, as consumers, observe and maintain all VDE regulations. Electricity is supplied at the electricity meter. Unauthorised use will be punished by legal action. The reception and supervisory staff shall ensure that security, peace and order are maintained and that the campsite regulations are observed. Anyone who opposes these regulations is guilty of trespassing. A fine of 50,- € will be charged for any violation of the campsite rules or camping and weekend site regulations. Additional rules for annual pitches according to the annual pitch contract.
XIII Data protection
By making a binding booking and entering the campsite grounds, the guest declares that he/she agrees that his/her personal data collected within the scope of customer care will be stored and processed in the IT system of the landlord or the third party software provider commissioned by him/her for this purpose in accordance with the German Data Protection Act (DSGVO) for the purpose of fulfilling the accommodation contract as well as for guest communication and support. The guest acknowledges the data protection declaration of the landlord & agent, in which this is detailed and which is published at www.waabs.de/impressum. In the event of any incorrect behaviour on our part, please direct your concerns to firstname.lastname@example.org. The Hirer acknowledges that parts of the Premises are under video surveillance at several locations to protect against vandalism and that the video files are temporarily stored for analysis. The Lessor is entitled to take photographic recordings, in particular aerial photographs for marketing purposes. Insofar as persons or property of the Lessee are recognisable here, which are not in the foreground, the Lessee undertakes to consent to the use of the recordings.
The guests are obliged to treat the object and its contents with care and only to use it with the contractually agreed number of persons. Reservation of errors: We reserve the right to correct errors such as printing and calculation errors. The place of jurisdiction for both parties is Eckernförde.
For Helga & Karsten Heide GbR, registered traders, for guests, for persons who do not have a general place of jurisdiction in Germany, as well as for persons who have moved their place of residence or habitual abode abroad after conclusion of the contract or whose place of residence or habitual abode is unknown at the time the action is brought, as well as for passive litigation.
Validity: as of 31.12.2020